Privacy Policy

1. Introduction

Welcome to ClientCue, operated by EchoDial LLC d/b/a ClientCue ("ClientCue," "we," "us," or "our"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment scheduling and customer relationship management platform (the "Service").

By accessing or using ClientCue, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, business name, phone number, and password
• Customer Data: Information about your customers including names, contact details, appointment history, and notes you add
• Payment Information: Billing address and payment details processed through our payment processor (Stripe). We do not store complete credit card numbers on our servers
• Communications: Messages you send through our contact forms or customer support channels
• Business Information: Your business logo, services offered, staff information, and calendar settings

2.2 Automatically Collected Information

When you access our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, and interactions with the Service
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, and performance data
• Cookies: Small data files stored on your device (see Section 9 for details)

2.3 Third-Party Data

We use Google Analytics to understand how users interact with our Service. Google Analytics collects information such as how often users visit the Service, what pages they visit, and what other sites they used prior to visiting.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process appointments and send automated reminders via email and SMS
• Process payments and manage subscriptions
• Send transactional emails related to your account and appointments
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (only with your consent, and you may opt out at any time)
• Develop new features and improve existing functionality

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

• Email Services: We use SMTP email services to send appointment reminders and transactional emails
• SMS Services: Twilio processes SMS appointment reminders
• Payment Processing: Stripe handles payment transactions; Stripe processes payouts to users
• Hosting Provider: Hostinger hosts our servers and databases
• Analytics: Google Analytics helps us understand Service usage

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Requests from law enforcement or government agencies
• Protection of our rights, property, or safety, or that of our users
• Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and monitoring
• Access controls and authentication requirements
• Regular data backups
• PCI-compliant payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: Information is retained while your account is active
• Deleted Accounts: After account deletion, personal data is removed within 30 days, except as required for legal, tax, or accounting purposes
• Payment Records: Financial transaction data is retained for 7 years to comply with tax and accounting regulations
• Backup Data: Data in backups is purged according to our backup rotation schedule (typically 90 days)

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Export: Request a machine-readable copy of your data
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at admin@client-cue.com. We will respond to your request within 30 days.

8. Children's Privacy

ClientCue is intended for use by business owners and professionals. Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. The Service is designed for business use, and users must be of legal age to enter into contracts in their jurisdiction. If we become aware that we have collected information from a child without proper consent, we will take steps to delete that information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data that are stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the Service to function (session management, authentication)
• Analytics Cookies: Help us understand how users interact with the Service (Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

10. Third-Party Links

Our Service may contain links to third-party websites and services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of any third-party site you visit.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the Service, you consent to the transfer of your information to the United States and other countries where our service providers operate.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at admin@client-cue.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: