Effective Date: December 5, 2025
Last Updated: December 5, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and EchoDial LLC d/b/a ClientCue ("ClientCue," "we," "us," or "our") governing your access to and use of the ClientCue appointment scheduling and customer relationship management platform, including our website, mobile applications, and related services (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.
IMPORTANT: These Terms contain an arbitration clause and class action waiver that affect your legal rights. Please review Section 16 carefully.
To use the Service, you must:
To access certain features of the Service, you must create an account. You agree to:
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We are not liable for any loss or damage arising from your failure to protect your account information.
ClientCue offers various subscription plans with different features and limitations. Details of each plan, including pricing and features, are available on our pricing page. We reserve the right to modify our subscription plans, pricing, and features at any time with reasonable notice.
We may offer a free trial period for certain subscription plans. At the end of the trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends.
Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You will be charged the then-current subscription fee for the renewal period.
You may cancel your subscription at any time from your account settings. Upon cancellation, you will retain access to paid features until the end of your current billing period. No refunds will be provided for partial billing periods. We do not provide refunds or credits for any unused time on your subscription.
All subscription fees are non-refundable. We do not provide refunds or credits for:
When you cancel your subscription, you will continue to have access to paid features through the end of your current billing period. After that period expires, your account will automatically downgrade to the free plan (if available) or be deactivated.
The Service is intended for legitimate business purposes related to appointment scheduling, customer management, and related professional activities.
You agree not to:
You retain all ownership rights to the content and data you upload, store, or transmit through the Service ("User Content"), including customer information, appointment data, and business records. You grant us a limited license to use, store, and process your User Content solely to provide and improve the Service.
You are solely responsible for your User Content and the consequences of posting or sharing it. You represent and warrant that:
While we perform regular backups, you are responsible for maintaining your own backup copies of your User Content. We are not liable for any loss or corruption of User Content.
The Service and its original content, features, and functionality are owned by ClientCue and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks, service marks, and logos used on the Service are our property or that of our licensors.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include any right to: (a) resell or commercial use of the Service; (b) modify or make derivative works of the Service; (c) download or copy any content except as expressly permitted; or (d) use any data mining, robots, or similar data gathering methods.
The Service may integrate with or contain links to third-party services, including:
Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for the content, policies, or practices of third-party services. We do not endorse or assume any responsibility for any third-party services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY LAW, CLIENTCUE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
We do not warrant that the Service will meet your requirements or that the operation of the Service will be uninterrupted or error-free. You use the Service at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
IN NO EVENT SHALL CLIENTCUE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100.
You agree to indemnify, defend, and hold harmless ClientCue, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any rights of another party; or (e) your violation of any applicable laws or regulations.
You may terminate your account at any time by canceling your subscription through your account settings or by contacting us at admin@client-cue.com.
We may suspend or terminate your account and access to the Service at any time, with or without notice, for any reason, including if:
Upon termination, your right to use the Service will immediately cease. We may delete your User Content within 30 days of termination. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.
We may revise these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.
You agree that any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Pasco County, Florida, and you consent to the personal jurisdiction of such courts.
Before filing a claim, you agree to contact us at admin@client-cue.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute informally by contacting you via email.
If we cannot resolve the dispute informally, you and ClientCue agree to resolve any disputes through binding arbitration, except that each party retains the right to seek injunctive or equitable relief in court for infringement of intellectual property rights.
YOU AND CLIENTCUE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ClientCue regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is held to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted transfer or assignment in violation of this section shall be null and void.
We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
We may provide notices to you via email or through the Service. Notices will be effective when sent to the email address associated with your account or when posted on the Service.
If you have any questions about these Terms, please contact us:
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.